Workplace Health & Safety - Conflict Management Training
Maybo / City & Guilds Accredited
Conflict costs
Work place violence is an issue in all businesses and services where staff may face emotionally charged situations. The Health and Safety Executive defines workplace violence as "Any incident in which an employee is abused, threatened or assaulted in circumstances relating to work". Where the risk is foreseeable a legal duty of care exists on both employer and employee to minimise this risk by providing safe guidance, procedures and appropriate training.
Training from specialists
We provide a range of conflict management and physical intervention training programmes. You can benefit from the reassurance provided by this credible, accredited training model in such a high risk subject. We can guide you through the possible solutions that might suit your organisation.
The conflict management advice and training:-
- reduces assaults against staff
- increases the confidence and performance of managers and staff
- creates a safer environment for staff and service users
enhances customer service - reduces the need to resort to force
- better protects the organisation from compensation claims and reputation damage
Who is this course for?
Conflict management training is required in certain roles to help staff to safely and effectively manage aggressive and challenging behaviour. The course is of particular value to roles such as: - Customer facing staff
- Lone workers
- Staff who have to deal with potentially violent situations
Why is the course so special?
Training maps to key standards and qualifications and encourages non physical responses to conflict and violence
This unique programme equips candidates with the necessary skills to calm a situation, without resorting to the application of pain techniques to gain the aggressor's compliance. These skills are taught in such a way as to allow the candidates to identify the least aversive option to either extract themselves or calm the situation.Conflict management course content
The training focuses on personal safety and conflict resolution in your working environment.
The learning includes:
- health and safety responsibilities
- employer policy and guidance
- identifying flashpoints
- proactive service delivery
- risk reduction
- verbal and non-verbal communication
- calming skills
- managing incidents
- post-incident considerations
We tailor the learning to integrate with organisational policy and guidance and to meet the different needs of staff at risk.
Course fees
Online - £75.00
Instructor Qualifications
City & Guilds 7302
City & Guilds Level 3 Certificates for Deliveries of Conflict Management Training (1886)
BII Level 2 Trainer Induction Programmer in Conflict Management to Deliver National Certificate of Door Supervisors Licensed Premises
